Information we collect
- Account data: name, email, billing address, company (if provided).
- Payment metadata from our payment processor (we do not store full card numbers).
- Support communications: tickets, chat transcripts, and emails.
- Service/technical data: IP assignments, network flow logs, abuse reports, and security events.
How we use information
- Provide and secure services, troubleshoot incidents, and prevent fraud/abuse.
- Send invoices, service notices, and support replies.
- Comply with legal obligations and respond to lawful requests.
Sharing
We may share information with vendors that provide payment processing, ticketing, monitoring, or infrastructure services, and with law enforcement where legally required. We do not sell personal information.
Data retention
We retain data as needed for service delivery, legal compliance, fraud prevention, and dispute resolution. Retention periods can vary based on the type of data and jurisdiction.
Your choices
You may request account updates or deletion where applicable by contacting support@nocservers.com.
Effective date: May 28, 2026